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What should I ask a prospective employee at an interview?

Behavioural interviewing is based on the principle that past behaviour predicts future behaviour. Asking the candidate questions about how they behaved in the past is a good way of predicting how they will behave in the future.

Effective behavioural interviewing asks questions in a non-threatening, structured way. This encourages candidates to talk about what actually happened in selected situations, what they did, how they thought and felt.

Information that should be collected from the candidate’s answer includes:

• the situation or task;
• the action taken by the candidate; and
• the result or outcome